UPDATE TO THE UPDATE
It is now 7:50 PM about 7 hours after my first Palm Pre died. After much hassle (see below) my original Sprint store was able to replace my first dead Palm Pre with a brand new Palm Pre, which I’m calling, Palm Pre #2.
I must say that once I turned on Palm Pre #2, my new Palm profile setup for Palm Pre #1, immediately kicked in & started updating Palm Pre #2 with all my email address configurations (cool!) & my Google GMAIL contact info (Gmail contacts suck, but this did pull them in). My Facebook settings did not work quite so well, but after entering my password all was well with Facebook too.
My Palm Pre #2 came with firmware version Palm webOS 1.0.2. I’m not going to update to 1.0.3 nor 1.0.4 anytime soon, because I have no idea what killed PP#1 and can’t afford to waste more time if PP#2 dies on me.
I started this article to chronicle a couple important issues with my Palm Pre. The second was apparently a terminal condition for my phone, and as I write this update, I’m trying to find the fastest way to replace my 3 day old phone. Palm phone support kept me on the phone for about 146 minutes through 4 dropped calls, and ultimately told me they would call me back, maybe by tomorrow morning. 🙁
Below is the original article and below that is the stream of twitter comments I made while on the phone with Palm for far too long.
In general I am extremely unhappy
happy with my new Palm Pre. I upgraded from the G1 to the Palm Pre last week, and this is a much much better phone on more levels that I’ll tick off here. In the last 2 days, day 2 & 3 of my ownership I have noticed 2 problems that are somewhat troubling. They have not yet repeated themselves, but I wanted to mention them as I document my initial experiences with the Palm Pre.
The first happened when I attempted to go into camera mode. I tapped the camera application and instead of the rapid fire transition to camera, a function that has been amazingly fast thus far, the application seemed to hang as it started up. I was unable to take a picture as the viewer never showed up on the screen. It took some effort to close the application as well, which kept going from full screen to a tab / page view. Finally it ended and no more issues since (that happened yesterday).
The second was a death sentence apparently
more problematic. I missed a call that went to voice mail. I tapped the notification at the bottom of the screen indicating the voice mail existed, it dialed my voice mail and then my screen went black. Nothing I could do could awaken the screen. The voice mail played, but I could not tap any buttons or work the voice menu. The speaker worked but the screen and the qwerty keyboard were both dead. I attempted to power down the phone, but that button was dead also, so was the volume button.
So mid stuck-call, I had to figure out how to remove the battery cover, something not mentioned in the users guide that I could see.
It involves pushing a button at the bottom of the phone then plying the back cover off despite the fact that it bent in an odd way that made me fear the cover would break. Fortunately it did not break and the slight bend did not alter the shape of the cover permanently.
Then I pulled on the plastic tab to remove the battery. That also was an unintuitive experience with no guide.
Tip pull away from phone, not down nor up, the plastic tab is NOT attached to the battery, just used to lever the battery out.
Super Troubling Palm Pre Failure
After I reset the device, I attempted to dial my voice mail again. All the fuss with the phone made it impossible to get my message. When I went to the keypad and hit the voice mail button again, my screen and keypad went dead AGAIN!
This time the voice mail system hung up on me after it timed out. Even after it hung up, my phone was still dead, so I removed the battery again to reset the phone.
Question – Is there a reset button on the Palm Pre? Haven’t found it yet, but I hope so! Partial Answer – apparently there is, but it deletes lots of information from the device, still do not know where it is.
In the comments section of this Engadget article you’ll find some other complaints from other users
Now, keep in mind the restarting of the Pre takes about 1 minute and 45 seconds. This is normally not a big issue, because I usually only restart it once a day, if that, but having to restart it twice in a 10 minute period, well. it gave me the time to write this silly 550+ word article.
Here’s a reverse order run down of my twitter accounting of what happened when my Palm Pre died a partial Death
- @learningSEO before my Palm Pre died, I would have DEFINITELY recommended it, having some doubts now that @Palm can’t seem to fix it . . . .3 minutes ago from web in reply to learningSEO
Got to the re-re-escalated rep-kate, she didn’t read the case notes, wanted me to start fm begining -nonstarter- she’s now reading the notesabout 1 hour ago from web
@Palm dropped my call on the other line while trying to call my
mobile to see if it would kill my Palm Pre again- Deep Breath Aaaahhhhmm Ahmabout 1 hour ago from web
Palm just dropped my call while transferring me to higher level of support for my Palm Pre Crash, hope I don’t have to go through this againabout 2 hours ago from web
getting escalated to higher level of Palm support for my failing Palm Preabout 2 hours ago from web
Deleted all my downloaded aps on my Palm Pre per Palm but the phone still crashes when I call my voice mailabout 2 hours ago from web
on the phone with Palm about my dying Palm Pre, Sprint told me to returnabout 2 hours ago from web
Sprint doesn’t know how to fix my Palm Pre, suggested I return the phone to the store. Odds of store having replacement Pre VERY LOW.about 2 hours ago from web
I truly have the worst phone karma in the world 🙁 5 Treos on Verizon -> all dead, 1 G1 on tmobile -> won’t sync/slow, Palm Pre dying next?about 2 hours ago from web
calling sprint, I think my 3 day old Palm Pre might be half dead (screen and keyboard die when I make calls)