This week I received 2 invitations to MindManager Connect Beta.  I was pretty jazzed about the idea, but the first invitation came when I was in the middle of wrapping up my taxes and working on a major customer project.

The next day, I received an email from MindMeister also talking about their MindMeister 2.0 version.  Kind of ironic as MindManager is playing catch up with MindMeister on collaboration, while MindMeister plays catch up with MindManager on look and feel and interface.

Friday, I received the ominous message in the form of a second invitation that I shouldn’t miss the opportunity to try it so I clicked on the button.

 

Email Text of Details on Mindjet Connect

Don’t Miss Out — Try Mindjet Connect Today — FREE!Mindjet is offering an exclusive first look at Mindjet Connect – a powerful way for teams to collaborate and build communities.

Find out more

With Mindjet Connect, now you can:

  • Co-edit and share maps simultaneously with MindManager Pro 7
  • Capture, organize and share maps and files through secure workspaces
  • Conduct web conferences with integrated desktop sharing, chat and whiteboarding

Start collaborating with Mindjet Connect today and – for a limited time – invite your colleagues and create your MindManager community now!
You will have the opportunity to contribute to Mindjet’s product development efforts by sharing your valuable feedback with us

That all sounded fantastic!

Well unfortunately, my luck didn’t hold up.  The button with an encrypted hyperlink in it, did not get me into MindManager Connect but did kick me off on the process of having a nice live chat with someone that wasn’t able to get me in either.

 

Now, I’m feeling a bit like a kid that is promised Santa Clause in July only to be told that Santa won’t be coming until December after all.  🙂

Hopefully, I’ll get a call soon.  I want to open my presents!

 

Note, I’m not a big fan of Live Chat help these days.  It seems like more an more live chat support workers are unable to actually get anything done.

 

Customer Service Agent5: Hello, Brett Bumeter. Thank you for contacting Mindjet.
Brett Bumeter: Hi, I can’t seem to login. Probably don’t have a password maybe not a user name. But I received an invitation so I’m a little confused. 🙂
Customer Service Agent5: What did you receive?
Brett Bumeter: Mindjet is offering an exclusive first look at Mindjet Connect – a powerful way for teams to collaborate and build communities.
Find out more
With Mindjet Connect, now you can:
Co-edit and share maps simultaneously with MindManager Pro 7
Capture, organize and share maps and files through secure workspaces
Conduct web conferences with integrated desktop sharing, chat and whiteboarding
Start collaborating with Mindjet Connect today and – for a limited time – invite your colleagues and create your MindManager community now!
You will have the opportunity to contribute to Mindjet’s product development efforts by sharing your valuable feedback with us
Brett Bumeter: It also says “Please note – community members need not be existing MindManager users.” which I am, also a trainer. 🙂
Brett Bumeter: And this is also my second invitation.
Customer Service Agent5: There should be a link in the email.
Brett Bumeter: Yup, it took me to the login page
Brett Bumeter: http://encryptedlinkremoved.com
Brett Bumeter: sorry, took a while to extract it from the graphic button
Customer Service Agent5: Can you sign in to the login page?
Brett Bumeter: no and when I tried forgot password, it told me my email wasn’t in the system.
Brett Bumeter: I used the email address that the offer had been delivered to.
Customer Service Agent5: You will need to reset your password.
Brett Bumeter: yeah, but how do I reset by username?
Brett Bumeter: It doesn’t even have my email in the system for the username.
Customer Service Agent5: May I have a contact number to call you back Brett?
Brett Bumeter: sure xxx.xxx.xxxx
Customer Service Agent5: We will follow up with you soon Brett.
Customer Service Agent5: Is there anything else I can help you with today?
Brett Bumeter: nope, any idea when? I have a meeting soon.
Customer Service Agent5: Hopefully by the end of the day.
Brett Bumeter: OK, I’ll answer if I can. Thanks.

Maybe I’m getting old, but live chat help just seems to take my blood pressure up. 🙂

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