10 SEO Tips from Website Magazine helps me spot Front End Office Booking Problem for Client

by | Mar 13, 2017 | Client Tips |

A Story in Keeping Your Eyes Open

Nine years ago I met the Website Magazine team at BlogWorld and have been a subscriber ever since. It is a great industry mag.  The March issue arrived and it had a ‘10 SEO Tips for Website Redesigns‘ Article.

I have been optimizing sites and working with SEO since about 2007.

None of these tips were new to me, but SEO is not the only thing I do for clients. I have just recently finished up some web design heavy projects. A little SEO refresher never hurts.

Plus, it never hurts to see a fresh perspective and re-arm myself with some simple tips that I can share with my clients and my coaching clients.

One of the tips caught my eye and made me think of a recent client request that I missed an opportunity to push back on…

We had setup a site and the client wanted some ‘Learn More’ buttons below some content snippets.

It was an after the fact extra sent to me in a laundry list of about 15 other small requests. I simply set them up and went through the long list.

Website Magazine’s first SEO tip read as follows:

1 Employ Descriptive Links

Designers and marketers understand the value of effective calls-to-action (CTAs). And, the best practices confirm that verb-noun pairs work great in terms of setting expectations and enticing action. The problem from an SEO perspective is that this practice can lead to unnecessary repetition.

As soon as I read this reminder tip, I slapped my palm to my forehead and remembered that I had just set up three of these below blurbs on a clients site.

I seized the opportunity and did some quick and very basic steps. I checked out their page, updated their theme and plugins (after a db backup) and reviewed the page with the buttons.

I hopped into Google analytics and noticed that their goal performance had slipped about 5% year over year.

That was a surprise. We expected it to grow and not dip.

I did some more checking around with a quick Google Local search.

BAM!

Two negative reviews right at the top. One was a week old and another was a month old.

This client is not on a reputation management plan with me. They are self monitoring this activity.

Both reviews said that it was hard to call and setup an appointment and that a receptionist had been rude to boot.

The client had never had a review like that before.

Reviews are important to this client, but more importantly, negative reviews are very problematic.

So I called the client and to my surprise the phone rang 13 times and no one answered it.

This is a small business with a staff of over a dozen people and 3-4 people that are available to answer the phone at any given time by design.

Houston, we have a Bookings Problem!

This could all be explained with anecdotal evidence.

  • Could have been coincidence that two complaints came in within 5 weeks on the same topic
  • Another coincidence that no one answered the phone in the middle of the day
  • And another that conversions (new appointments were down 5% year over year)

But there were three or four types of smoke from a company that rarely had fires.

Regardless, this article set off a chain of discovery that I did not expect. That might be the take away here. Editing the copy on the ‘Learn More’ buttons was easy. Stumbling on a potential issues that is foiling the closing process and establishing customer reviews that paint a negative picture to future potential clients, that is the type of thing that can set off a negative landslide!

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